CDS Account Coordinator

CDS Account Coordinator

The CDS Sales Team has the opportunity to shape product sampling events that assist vendors to define their brand within Costco nationwide. The Account Coordinator is the liaison between the company, vendors, buyers, corporate and field staff for day-to-day client servicing. This includes client status updates, client requirements and deliverables management, budget performance, and prompt and accurate issue resolution. This role is responsible to deliver measurable results to the client for their brands through effective communication and superior follow-up. You will collaborate with the Account Executive(s) on best business practices to help build value proposition.

For more than 25 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for: its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors. Apply today!

What We Offer:

• Full benefits including Medical, Dental, Vision 
• Short and Long-Term Disability
• 401(K) with company match
• Generous paid time off
• Paid training and ongoing career development certifications and courses

Responsibilities:

• Proactively assess, clarify, and validate customer needs on an ongoing basis. Including finding complimentary food or non-food items to enhance the client’s demonstration program
• Strategize with Account Executive(s) to accomplish weekly business growth goals
• Responsible to produce ad hoc reports as requested to ensure accurate data, program details, and results
• Heavy interaction with the corporate office credit department. May assist in the collection of unpaid invoices
• Involvement in various projects helping to consolidate information and streamline current procedures/processes

Qualifications:

• Bachelor's Degree or equivalent experience
• 1-2 years of experience in consumer product goods industry or working with external clients
• Exception written and verbal communication skills
• Adept at collaboration with stakeholders throughout the business
• Proactively assess customer needs
• Evolve and streamline process to drive the business
• Proficiency with Microsoft Office (Expert in Excel and Word)

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

Job Duty

• Update events schedule to reflect cancellations, rescheduling, additions or modifications; communicate event information material with the staffing team and Management
• Plan, orchestrate logistics of demonstration events, confirm staffing for event and serve as main point of contact to field teams.
• Partner with Account Executive to develop necessary event information materials including manuals, power point presentations, conference calls and webinars and videos to facilitate a high-quality event
• Assist Management to develop post engagement reporting analytics to reinforce the overall value of services for client distribution
• Collaborate and build strong relationships with clients through effective communication and partnership
• Maintain a high standard of communication with brand event Teams
• Performs other duties as required and assigned

Supervisory Responsibilities

Direct Reports
- This position does not have supervisory responsibilities for direct reports

Indirect Reports
- This position does not have guidance or mentoring responsibilities for indirect reports

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Associate's Degree or equivalent experience
(Preferred): Bachelor's Degree Or equivalent experience

Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)
2-4 Years of experience in executing the logistics of events within a fast-paced team environment with strong attention to detail while managing multiple tasks

Skills, Knowledge and Abilities

• Excellent Written & Verbal Communication Skills
• Team Building Skills
• Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
• Good Interpersonal Skills
• Research & Analysing Skills
• Excellent Customer Service Skills
• Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines

Environmental & Physical Requirements

Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.