CDS Event Manager

CDS Account Coordinator

The CDS Sales Team can shape product sampling events that assist vendors to define their brand within Costco nationwide. The Account Coordinator is the liaison between the company, vendors, buyers, corporate and field staff for day-to-day client servicing. This includes client status updates, client requirements and deliverables management, budget performance, and prompt and accurate issue resolution. This role is responsible to deliver measurable results to the client for their brands through effective communication and superior follow-up. You will collaborate with the Account Executive(s) on best business practices to help build value proposition.

For more than 25 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for: its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors. Apply today!

What We Offer:

• Full benefits including Medical, Dental, Vision 
• Short and Long-Term Disability
• 401(K) with company match
• Generous paid time off
• Paid training and ongoing career development certifications and courses

Responsibilities:

• Proactively assess, clarify, and validate customer needs on an ongoing basis. Including finding complimentary food or non-food items to enhance the client’s demonstration program
• Strategize with Account Executive(s) to accomplish weekly business growth goals
• Responsible to produce ad hoc reports as requested to ensure accurate data, program details, and results
• Involvement in various projects helping to consolidate information and streamline current procedures/processes
• Lead and manage merchandising projects from inception to completion.  Duties include customer account set up, creation of project brief, communication with the warehouses as needed, daily monitoring of progress and regular follow up with the customer and operations leadership.
• Process daily Vendor Performed Demo (VPD) orders, including managing scheduling, streamlining show-up activity, communicating issues to the Account Executive for further review,

Qualifications:

• Bachelor's Degree or equivalent experience
• 1-2 years of experience in consumer product goods industry or working with external clients
• Exception written and verbal communication skills
• Adept at collaboration with stakeholders throughout the business
• Proactively assess customer needs
• Evolve and streamline process to drive the business
• Proficiency with Microsoft Office (Expert in Excel and Word)

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities 

Job Duty

• Direct all activities engaged in successful events, promotion and sales of vendor products
• Communicate strategies and tactics to achieve sales, service and operational excellence
• Support the maintenance and ongoing development of corporate governance framework, policies and procedures
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours and operational costs and make adjustments as necessary
• Achieve defined revenue and net income objectives through sales activation, strategy and expense management
• Optimize customer satisfaction/loyalty through improved operations

Supervisory Responsibilities

Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports
- This position does not have guidance or mentoring responsibilities for indirect reports

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Associate's Degree or equivalent experience
(Preferred): Bachelor's Degree Or equivalent experience

Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)
3-5 Years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience

Skills, Knowledge and Abilities

• Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
• Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance
• Excellent Written & Verbal Communication Skills
• Flexible & Adaptable, able to change & Alter According to changes in Projects or Business Environment
• Track Record of Building & Maintaining Customer/Client Relationships
• Ability to Direct, Lead, & Develop People
• Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
• NEHA Professional Food Handler Certification required

Environmental & Physical Requirements

Field / Administrative Requirements
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.