Workforce Planning Coordinator

Workforce Planning New Hire Coordinator

The Workforce Planning New Hire Coordinator is responsible for guiding new hires through post‑hire readiness, onboarding, training, and scheduling workflows to ensure timely placement into their first shift. This role serves as the primary point of contact for new hires from system integration through completion of all onboarding milestones and partners closely with workforce operations, regional operations managers, field execution teams, and training to support a smooth transition into the field.

Job Will Remain Open Until Filled

Responsibilities

• Serve as the primary point of contact for new hires following system integration by communicating next steps, orientation activities, and training requirements while confirming availability and mileage alignment

• Ensure completion of all required onboarding and compliance training including orientation, safety, and company‑required programs by coordinating virtual and in‑person training events and tracking progress

• Schedule new hires for training events, shadow shifts, and first shift assignments while partnering with regional operations managers to ensure successful field handoff

• Submit required system updates following onboarding and training completion while maintaining and auditing new hire tracking tools and dashboards

• Provide consistent communication throughout the onboarding process by supporting new hires, directing them to resources, and coordinating with operations, scheduling, and centers of excellence for escalations and support

Qualifications

• Education Requirements: High school education

• Experience Requirements: 0–2 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Ability to consistently follow onboarding and scheduling standard operating procedures while maintaining accuracy across dashboards and milestones

• Ability to manage and prioritize a high volume of concurrent tasks in a fast‑paced environment

• Ability to work independently while exercising sound judgment and escalating issues appropriately

• Strong customer service mindset with clear and professional communication skills across phone, email, and collaboration tools

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).